Help and Contact

Help

Need help with ordering and customising your trophies?

Our step by step tuturial video will guide you through the customisation process.

CLICK HERE to view the video

Address

Pendle Sportswear Ltd
1 Little Lane
Ilkley
West Yorkshire
LS29 8UG

Tel: +44 (0)1943 601938

Fax: +44 (0)1943 816870

Registered in England and Wales No: 7584466

Brochure Request

To request a copy of our new trophy brochure please complete the form below fully (select brochure request as the type of enquiry) and enter your full address in the message/comments box.

Contact form

To contact us by email please fill in the form below and we will get back to you as soon as possible.

Need Help?

If you require help why not read our FAQ's to see if they can answer your question.

Frequently Asked Questions

Q

How do I make payment?

A

Full payment must be made before your order goes into processing. Payment can be made via Cheque, Credit or Debit Card and Bacs Transfer.

Q

How do I arrange for a sample to be sent?

A

You can request a sample of your preferred item online or ring us on (01943) 601938. Trophy samples need to be paid in full, but we will despatch a fully printed sample with FREE postage the same day if ordered before 12 noon. If a trophy is unsuitable and is returned back to us we will refund the cost of the trophy initially paid.

Q

What do I do if I receive a broken trophy?

A

We have a no quibble replacement policy in place. Whilst we package our trophies securely we do understand this can happen occasionally. If you receive a broken item please contact our Sales Department on (01943) 601938 or e-mail us at  enquiries@footballkit.co.uk and we'll arrange an immediate replacement for you.

Q

What if it is the wrong trophy on arrival?

A

If we have shipped a different trophy or medal to those you have confirmed, we will replace the items free of charge. However we cannot replace customised goods supplied in accordance with the customisation sheets which you have confirmed. We therefore strongly suggest that you check all the details online before placing your order.

Any goods that are supplied uncustomised can be returned for an exchange providing that they are received intact.

To read all of our FAQ's vist our Frequently Asked Questions page.