Help and Contact

Please place your order as normal with the earliest presentation date allowed and enter a note at the checkout of the date you need these for, whilst we cannot guarantee to meet this date we will certainly do our utmost. If we cannot meet this date we will inform you immediately and prior to taking payment should you wish to cancel.

We have a no quibble replacement policy in place. Whilst we package our trophies securely we do understand this can happen occasionally. If you receive a broken item please contact our Sales Department on (01943) 601938 or e-mail us at  enquiries@footballkit.co.uk and we'll arrange an immediate replacement for you.

If we have shipped a different trophy or medal to those you have confirmed, we will replace the items free of charge. However we cannot replace customised goods supplied in accordance with the customisation sheets which you have confirmed. We therefore strongly suggest that you check all the details online before placing your order.

Any goods that are supplied uncustomised can be returned for an exchange providing that they are received intact.

All trophies if low on stock or out of stock will show a due date of when we expect to receive further supplies. We would suggest you choose an alternative but if the item is due for delivery we can still supply this. If the item is out of stock with no delivery due you will be unable to order this online, either telephone us on (01943) 601938 e-mail us at enquiries@footballkit.co.uk or add a mesage to your checkout notes and we will check to see if we can obtain further supplies. Please bear in mind trophies are seasonal items and we are not always able to source extra stock.