Help and Contact

Help

Need help with ordering and customising your trophies?

Our step by step tutorial video will guide you through the customisation process.

Click here to VIEW VIDEO

Address

Pendle Sportswear Ltd
1 Little Lane
Ilkley
West Yorkshire
LS29 8UG

Tel: +44 (0)1943 601938

Fax: +44 (0)1943 816870

Registered in England and Wales No: 7584466

Brochure Request

To request a copy of our new trophy brochure please complete the form below fully (select brochure request as the type of enquiry) and enter your full address in the message/comments box.

Contact form

To contact us by email please fill in the form below and we will get back to you as soon as possible.

Need Help?

If you require help why not read our FAQ's to see if they can answer your question.

Frequently Asked Questions

Q

i need my trophies before the first available presentation date, how do i order?

A

Please place your order as normal with the earliest presentation date allowed and enter a note at the checkout of the date you need these for, whilst we cannot guarantee to meet this date we will certainly do our utmost. If we cannot meet this date we will inform you immediately and prior to taking payment should you wish to cancel.

Q

What do I do if I receive a broken trophy?

A

We have a no quibble replacement policy in place. Whilst we package our trophies securely we do understand this can happen occasionally. If you receive a broken item please contact our Sales Department on (01943) 601938 or e-mail us at  enquiries@footballkit.co.uk and we'll arrange an immediate replacement for you.

Q

What if it is the wrong trophy on arrival?

A

If we have shipped a different trophy or medal to those you have confirmed, we will replace the items free of charge. However we cannot replace customised goods supplied in accordance with the customisation sheets which you have confirmed. We therefore strongly suggest that you check all the details online before placing your order.

Any goods that are supplied uncustomised can be returned for an exchange providing that they are received intact.

Q

i want to order a trophy but it's out of stock, can i still order it?

A

All trophies if low on stock or out of stock will show a due date of when we expect to receive further supplies. We would suggest you choose an alternative but if the item is due for delivery we can still supply this. If the item is out of stock with no delivery due you will be unable to order this online, either telephone us on (01943) 601938 e-mail us at enquiries@footballkit.co.uk or add a mesage to your checkout notes and we will check to see if we can obtain further supplies. Please bear in mind trophies are seasonal items and we are not always able to source extra stock.

To read all of our FAQ's vist our Frequently Asked Questions page.