Returns Policy

Returns & Exchanges

We endeavour to complete the order to the customers specification but are unable to take responsibility for non-confirmed incorrect orders.

Pendle Sportswear Ltd should be notified within 48 hours of receipt of order of any shortages, damage or errors within the order.

All products that have not been customised may be returned in the condition they were received for refund or exchange, inspection by our customer service department will take place prior to any action being taken, items must be received within 14 days of receipt. Products damaged in transit will be replaced immediately under our no quibble breakage policy. Customised products supplied in accordance with your order acknowledgement and customisation sheets which are confirmed by the customer are non-returnable.

If the specified style,size and quantity is supplied, Pendle Sportswear Ltd will not accept any costs involved in exchanging the product. Please enclose a payment of £7.00 (mainland UK) to cover return carriage costs. Exchanges and refunds will on will processed on items returned intact. Additional payment may be required if exchanging goods for larger sizes, different products or posting outside mainland UK. All costs incurred against incorrectly ordered goods will be the responsibility of the customer. Please call customer services within 14 days of receipt of order.

Customers must contact Pendle Sportswear Ltd prior to returning an item to be advised of the returns policy.

When returning an item please include a copy of our Returns Form which can be found on our website under the heading Help. Or enclose a covering letter quoting the order reference number and the reason for return.

Every effort is made to ensure goods bought from Pendle Sportswear Ltd are of excellent quality. Should there be an issue with quality then Pendle Sportswear reserve the right to return the item to the original manufacturer for inspection before deciding on relevant action.

Cancellation of Orders

Orders can be cancelld prior to despatch but any items already customised must be paid for.


We will use our best endeavors to obtain the closest possible match to artwork supplied to Pendle Sportswear Ltd. Please be aware due to the heat application of the printing materials to the trophy labels shade variants may occur. Therefore we cannot accept any responsibility for any variation in colour of the finished print. Any file/artwork submitted to Pendle Sportswear Ltd which requires exact pantone colours will be printed as near as the printing process allows.

Returns Form

You can print this form out and fill it in by downloading our Returns Form from the Downloads section.

Exchanged Items

Please enclose payment of £7.00 for return postage on exchanged items.